Terms of service
The terms we work to. Worth reading the section on what an inspection is and isn't — it matters for both of us.
Last updated: 14 August 2026
1. Who we are
Cornwall Play Safety is the trading name of Cornwall Play Safety Ltd, a company registered in England and Wales under company number 17399978, whose registered office is 49a Vicarage Road, Par, United Kingdom, PL24 2PH.
In these terms, "we" and "us" mean Cornwall Play Safety Ltd, and "you" means the client commissioning the work. Your contract is with the company.
Contact: [email protected] · 07501 439406
2. Our qualifications, stated plainly
We hold RPII (Register of Play Inspectors International) registration for routine and operational inspections, and carry out that work to BS EN 1176, BS EN 1177 and the related equipment standards.
We do not hold the RPII Annual grade and we do not carry out annual main inspections. Where you ask us to, we will arrange one with an independent RPII Annual-grade inspector from a separate practice; that inspection and its report are theirs, not ours, and our role is limited to arranging and invoicing it.
3. Quotes and pricing
Quotes are given in writing and are valid for 30 days unless stated otherwise. Prices are fixed at the quoted figure and include travel within Cornwall. Where a quote is based on information you have given us — item counts, site size, photographs — and the site turns out to be materially different, we will tell you before proceeding and agree a revised figure. We will not add charges after the fact without agreeing them with you first.
Repair quotes issued following an inspection are entirely without obligation. You are free to use any contractor you choose, and declining our quote has no effect on the inspection service or the report you have received.
4. What an inspection is — and what it isn't
This section matters, so it is written plainly rather than in legal language.
An inspection is a point-in-time assessment. It records the condition of the equipment and surfacing as found, on the day, by visual and physical examination against the relevant standard. It is not a guarantee that equipment will remain safe, will not fail, or will not be damaged after we leave. Vandalism, misuse, storm damage and component failure can occur at any time, including the day after a clean report.
An inspection does not include destructive testing, excavation, or examination of components that are sealed, buried or otherwise inaccessible without dismantling, unless specifically agreed and quoted. Where a component cannot be properly assessed, the report will say so rather than assume it is sound.
Responsibility for the play area remains with you as its owner or operator, including the duty to act on findings, to carry out the frequent routine checks between our visits, and to restrict access to equipment identified as unsafe. Our report informs those decisions; it does not transfer the duty of care.
5. Acting on our reports
Where a report identifies a high-risk defect, we will tell you by phone on the day as well as in writing. Where an item presents an immediate danger, we will advise you to restrict access to it, and we may take reasonable immediate steps on site to do so.
We are not responsible for loss, injury or damage arising from findings you were told about and did not act on, or from a failure to carry out the routine and operational inspection regime between our visits.
6. Repairs and surfacing work
Repairs are carried out to keep equipment compliant with the relevant standard, using compliant components and appropriate fixings. Completed work is photographed and the record sent to you.
Repairs are warranted against defective workmanship for twelve months from completion. That warranty does not cover vandalism, misuse, storm damage, fair wear and tear, or failure of adjacent components we were not engaged to work on.
Safety surfacing work is laid to achieve the critical fall height required for the equipment above it, in accordance with the specific material's BS EN 1177 test certificate. Wetpour and bonded surfaces require dry conditions to install and a cure period before use; we will tell you what that is for your job. Colour matching to existing weathered surfacing is done as closely as the material allows, and an exact match cannot be promised.
7. Access and site conditions
You are responsible for providing safe access to the site, and for telling us in advance about hazards, restrictions, or times when the site cannot be worked on. Where a visit cannot proceed because access was not available and we were not told in advance, we may charge for the wasted visit.
Inspections are carried out in the weather Cornwall provides, but where conditions make a proper assessment or a safe repair impossible, we will reschedule rather than deliver substandard work.
8. Payment
Invoices are payable within 30 days of the invoice date unless agreed otherwise. For parish and town councils we are happy to work to your meeting and payment cycle where that is arranged in advance. We reserve the right to charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998, though we would much rather have a conversation than send a demand.
9. Cancellation
Let us know as early as you can. Cancellations more than 48 hours before a scheduled visit are free. Inside 48 hours we may charge for the reserved time, particularly where the visit forms part of a scheduled round that cannot be refilled. If we have to cancel or reschedule, we will tell you as soon as we know and there is no charge.
10. Insurance and liability
We carry public liability and professional indemnity insurance; certificates are available on request for your records.
Our liability for any claim arising from our work is limited to the amount recoverable under that insurance. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else which cannot lawfully be excluded.
Your contract is with Cornwall Play Safety Ltd, and any claim arising from the work lies against the company. You agree not to bring a claim personally against a director, employee or subcontractor of the company in respect of work carried out under these terms — which does not affect the exclusions in the paragraph above, or any liability that cannot lawfully be excluded.
We are not liable for indirect or consequential losses, including loss of income arising from a play area being closed.
11. Reports and ownership
The inspection report belongs to you. You may keep it, share it, give it to your insurers, submit it to your council or trust, or use it to obtain competing quotes from other contractors — that is precisely what it is for.
12. Complaints
If something is not right, tell us and we will put it right. Email [email protected] or ring. We are a small local business and our reputation in Cornwall matters more to us than winning an argument.
13. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms is found to be unenforceable, the rest continues to apply. We may update these terms from time to time; the version that applies to your job is the one in force when we quoted for it.