Privacy policy

Last updated: 14 August 2026

Who we are

Cornwall Play Safety is the trading name of Cornwall Play Safety Ltd, a company registered in England and Wales, company number 17399978, whose registered office is 49a Vicarage Road, Par, United Kingdom, PL24 2PH. We provide play area inspections, equipment repairs and safety surfacing services across Cornwall.

For the purposes of UK data protection law, Cornwall Play Safety Ltd is the data controller for the information described below.

Contact: [email protected] · 07501 439406

This website collects nothing automatically

Worth saying up front, because it is unusual: this website has no contact forms, no analytics, no advertising trackers and no cookies. We do not know who visits, we do not track you across other sites, and there is no cookie banner because there is nothing to consent to.

That stays true of the assistant on this site. It sets no cookies and stores nothing on your device, and nothing is sent anywhere while you are simply reading a page. It only does anything at all once you type a message to it.

The site is hosted on Cloudflare Pages. Like any web host, Cloudflare processes technical connection data (such as IP addresses) to deliver the site and protect it from attack. We do not have access to that data in an identifiable form. Cloudflare's own privacy information is published on their website.

The assistant on this site

The assistant answers questions using only information we have supplied about our own services. It cannot look anything up elsewhere, and it will not give advice about your particular site — anything specific to your play area goes to Michael for a proper answer.

When you send it a message, that message is processed by our software supplier's system in order to produce a reply. In practice that means:

• The conversation is sent to Cloudflare, which hosts the service in the European Union, and to Anthropic, whose language model writes the reply. Neither uses your conversation to train anything.
• If you choose to leave your name and phone number so we can call you back, those details are stored in a database hosted in the European Union and sent to us by text message via Twilio, so we actually see the enquiry.
• We do not ask the assistant for any more information than we would ask for on the phone, and you never have to give it anything.

Please don't type anything into it you would not put in an email — it is a front door, not a confidential channel.

If you would rather not use it at all, the phone number and email address at the top and bottom of every page reach us just the same.

What we collect when you contact us

If you email, call or text us, we will hold:

• Your name and the organisation you represent
• Your contact details — email address, phone number, and postal address where relevant to invoicing
• Details of the site or sites you are asking about, including addresses and photographs
• Correspondence between us

If you become a client, we will additionally hold records of inspections carried out, reports issued, work completed, quotes, invoices and payment records.

Photographs

Inspection and repair work involves photographing equipment, surfacing and defects. These photographs are of property, not people. We do not photograph children or members of the public, and if anyone is unavoidably in shot we will not use that image for any purpose beyond the report itself.

We may use photographs of completed work for marketing — on this website or social media — but only of the equipment and surfacing, never in a way that identifies an individual. If you would prefer photographs of your site were not used in that way, tell us and we will not.

Why we hold it, and our lawful basis

• To respond to your enquiry and provide a quote — legitimate interests, and steps taken at your request prior to entering a contract
• To answer questions and take enquiries through the assistant on this website — legitimate interests, and steps taken at your request prior to entering a contract
• To carry out inspections and repairs, and issue reports — performance of a contract
• To invoice you and keep accounting records — legal obligation, and performance of a contract
• To arrange an independent annual inspection on your behalf, where you ask us to — performance of a contract
• To keep records that evidence work carried out, in case of a later insurance or liability question — legitimate interests

Who we share it with

We do not sell your information to anyone, ever. We share it only where necessary:

• The independent annual inspector, where you have asked us to arrange an annual main inspection — they need the site details to carry it out
• Our software suppliers, where you use the assistant on this site — Cloudflare (hosting and database, in the European Union), Anthropic (the language model that writes the replies) and Twilio (the text message that alerts us to your enquiry). They process this information on our instructions and for no other purpose.
• Our accountant, for invoicing and tax records
• Our insurers or legal advisers, if a claim or dispute arises
• HMRC and other authorities, where we are legally required to

How long we keep it

Enquiries that do not lead to work are deleted within twelve months. Client records, inspection reports and photographs are kept for six years from the end of our working relationship. That is not arbitrary — inspection records are the evidence of a duty of care being discharged, and a claim relating to a play area injury can be brought years after the event. Keeping the record protects you as much as us. Financial records are kept for six years as required by HMRC.

Enquiries captured through the assistant on this website are on a shorter clock: they are deleted automatically two years after they are taken, or sooner if you ask. A chat enquiry that never became work is not evidence of a duty of care, so there is no reason to hold it for the six years an inspection record needs.

Your rights

Under UK GDPR you have the right to:

• Ask what personal data we hold about you, and receive a copy
• Have inaccurate data corrected
• Ask us to delete data, where we have no overriding reason to keep it
• Object to processing based on legitimate interests
• Ask us to restrict how we use your data while a query is resolved
• Receive your data in a portable format

To exercise any of these, email [email protected]. We will respond within one month. There is no charge.

One honest caveat on erasure: where we hold inspection records that may be needed as evidence of safety compliance, we may need to retain them for the six-year period described above even if you ask us to delete them. We will explain if that applies.

Security

Records are held on password-protected devices and reputable cloud services with access limited to those who need it. We are a small business and we do not pretend to have enterprise-grade infrastructure, but we take reasonable and proportionate care of what you give us.

Complaints

If you are unhappy with how we have handled your information, please tell us first — we would rather put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

If we change how we handle personal information, we will update this page and the date at the top. Material changes affecting existing clients will be notified directly.